Terms of Service.

Effective Date: 10 August, 2025

Welcome to MadeWhite. By purchasing a MadeWhite veil from our website, you agree to the following terms and conditions. Please read these Terms of Service carefully before placing your order.

1. Acceptance of Terms

By placing an order on our website, you acknowledge and agree to be bound by these Terms of Service, as well as our Privacy Policy, Refund & Exchange Policy, and Accessibility Statement.

2. Order Placement and Acceptance

By purchasing a MadeWhite veil, you understand and agree that once your order is placed, we are unable to cancel the transaction.

If you need to change your shipping address, you must contact our Customer Experience team within 24 hours of placing your order. After this period, your order will be processed, and we will not be able to change the shipping address or reroute your package.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MadeWhite reserves the right at any time after receipt of your order to accept or decline your order for any reason. All items purchased are for personal use only and may not be used for commercial purposes. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the original payment method.

We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, incomplete, or in violation of these Terms.

3. Pricing and Payment

All prices on our website are listed in USD. Applicable taxes will be calculated and added at checkout based on your location and current tax regulations, unless otherwise stated. Payment must be made at the time of purchase using our accepted payment methods. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information provided is accurate and complete.

4. Shipping and Delivery

We strive to process and ship orders promptly. Delivery times may vary depending on your location, product availability, and shipping method selected. Once your order has been shipped, we will provide tracking information if available.

The delivery times provided below are estimates only. MadeWhite will not be held accountable for late deliveries, or for any loss or damage relating to late deliveries.

Please keep in mind that we are a Singapore-based business. Upon ordering, you may be charged an international transaction fee by your bank. This fee is enforced by your bank, and we have no control over it. If you have any questions about such fees, it is best to contact your bank directly.

For more detailed information, please refer to our Shipping & Delivery page on our website.

5. Force Majeure

MadeWhite will not be held liable for any delay or failure to fulfill an order, or any loss or damage resulting from circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, acts of God, strikes, labor disputes, pandemics, government restrictions, transport delays, or any other events outside our control.

In the event of such circumstances, we will make reasonable efforts to notify you of any expected delays and will resume normal service as soon as reasonably possible. Customers acknowledge that delivery times provided are estimates and may be affected by these unforeseen events.

6. Duties & Taxes

MadeWhite offer Delivered Duty Paid (DDP) shipping to the US, so you can enjoy a seamless experience without worrying about customs fees.

For customers outside the US, customs duties and taxes are determined by your country’s import regulations. These charges are set by your local customs authority and may include VAT, GST, or handling fees upon delivery. As they vary from country to country, we are unable to provide an estimate in advance. All duties, taxes, or fees are the responsibility of the customer and must be paid in order for customs to release your order. Please note that failure to pay may result in your delivery being delayed, returned, or abandoned. MadeWhite is not liable for any loss or damage arising from the abandonment of shipments.

Since import rules vary, we recommend checking with your local customs office for the most accurate information. Any duties, taxes, or fees assessed at the border are the responsibility of the customer.

7. Refunds and Exchanges

If you are eligible for a refund, all returned items will undergo a thorough quality control inspection upon receipt. Exchanges, store credits, and refunds will only be processed once items have passed this inspection. Should an item fail quality control, our Customer Experience team will contact you to discuss available options. Items that do not meet quality standards will not be eligible for replacement, or refund, and will be returned to you.

Refunds are granted only in cases of significant manufacturing faults, as determined by our Quality Control Manager following a detailed assessment. For items confirmed to have manufacturing faults, return postage will be reimbursed by MadeWhite once the item has been received and assessed. For change-of-mind returns, customers are responsible for all return shipping costs, as well as any costs associated with shipping a replacement item.

MadeWhite reserves the right to refuse a replacement, or refund if a fault or issue is not reported within 7 days of receiving the order, or if the item is not returned to our studio within 30 days of our request.

8. Limitation of Liability

To the maximum extent permitted by law, MadeWhite is not liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services. Our liability for any claim related to your purchase is limited to the amount paid for the product.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website after changes are made, you agree to be bound by the revised Terms.